Drizzle 911/e911 Emergency Service Terms & Conditions

Drizzle - Drizzle Internet and it's contractors, agents, employees, associates, shareholders, partners and anyone working with or for Drizzle Internet and its subsidiaries.

Customer - You, the person or entity, and its contractors, agents, employees, associates, shareholders, partners, or associates using the Drizzle service.

911 - Emergency call service typically used for delivering emergency calls to a public safety access point.

PSAP: Public Safety Answering Point, VoIP: Voice over IP

Terms & Conditions
Due to recent pursuant FCC rulings and regulations, All customers who are using Drizzle services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this or in the event that your VOIP equipment and associated service is moved to a different location, you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Unfortunately, Enhanced 911 service is not available to every location within the United States at this time. Our provider, Intrado, Is working rapidly to expand their coverage areas within the US and is expecting to cover all area of the United States by mid 2006. For locations e911 is not currently available; You will be required to announce the location of your emergency to the PSAP dispatcher.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. Drizzle will do everything within their power to prevent service outages within its network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound caller ID value to the specific DID you are purchasing e911 service for; Your caller ID value must be set to the 10 digit number only. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound Caller ID number to the DID you have enabled e911 services for when making an outbound 911 emergency call. Failure to set the correct caller ID value will result in a non-refundable $85 surcharge per 911 call.

By using Drizzle's Enhanced 911 service, Customer agrees that Drizzle, it's contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with Drizzle is not held liable for emergency calls failing, even if it is determined that it is the fault of Drizzle or its associates. Customer further agrees that they will notify their Customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the Drizzle 911 service of our limitations and make Customers agree to not hold Drizzle or Customer liable.

Customer will be charged a regulatory recovery fee of $1 per month for each DID submitted to the e911 database. This fee is non-refundable. Failure to enable e911 service will result in a non-refundable $85 surcharge per 911 call.

We reserve the right to make changes to our site, services, policies and these Terms & Conditions at any time.

By clicking the button labeled 'I Agree' below, you affirmatively agree to the previously stated Terms & Conditions of our 911/e911 service.